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London Eating website [Jul. 14th, 2009|05:11 pm]
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Is anyone else being blocked from viewing the London Eating website when using Firefox? Whichever page I try to view, I see a message from Webknight saying that my request "triggered an alert". (It works fine in Safari on the same laptop.)

Also, does anyone know anyone who works for them? This has been going on for ages, and they're ignoring my pleas for help.
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Comments:
[User Picture]From: bopeepsheep
2009-07-14 04:15 pm (UTC)

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I'm using Firefox here (3.0.11) and it's fine.
[User Picture]From: techiebabe
2009-07-14 04:15 pm (UTC)

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Looks ok to me(TM).

Firefox 3.0.11.
[User Picture]From: djw
2009-07-14 04:16 pm (UTC)

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I am running Firefox 3.0.11, with adblock plus and noscript, without trouble.
[User Picture]From: crazyscot
2009-07-14 04:22 pm (UTC)

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Works for me. Are you sure there's no proxying going on?
[User Picture]From: nou
2009-07-14 04:24 pm (UTC)

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It works fine in Safari on the same laptop — I meant to mention that to start off with, have edited the post now.
[User Picture]From: crschmidt
2009-07-14 04:27 pm (UTC)

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Firefox's proxy settings are specific to firefox, rather than the system, so it's possible that there is something strange there? (You can check by opening the Preferences, then going to 'Network', and clicking 'Settings'.)
[User Picture]From: nou
2009-07-14 04:46 pm (UTC)

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Good suggestion, thanks, but it's set to "no proxy".
[User Picture]From: owlfish
2009-07-14 04:23 pm (UTC)

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I'm using Firefox 3.0.11 too and it's working for me.
[User Picture]From: sunflowerinrain
2009-07-14 04:25 pm (UTC)

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The website is ok for me too, so they don't think my IP is dodgy.

Never heard of Webknight before.
[User Picture]From: gannet
2009-07-14 04:28 pm (UTC)

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I can see it fine, and I'm not even in the UK, just for added hilarity.
[User Picture]From: johnckirk
2009-07-14 04:33 pm (UTC)

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It works ok for me, using IE8 and Firefox 3.0.9.
[User Picture]From: klwalton
2009-07-14 04:39 pm (UTC)

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FF 3.0.11 in the U.S. working fine.
[User Picture]From: lovingboth
2009-07-14 04:52 pm (UTC)

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And another :)

What OS does the laptop have, and what extensions do you have for FF?
[User Picture]From: nou
2009-07-14 05:26 pm (UTC)

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OS X. It has the same problem in safe mode (all extensions turned off).
[User Picture]From: palfrey
2009-07-14 04:55 pm (UTC)

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3.5, Linux, all fine.
[User Picture]From: arkady
2009-07-14 04:55 pm (UTC)

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Works fine for me, using Firefox 3.5 on Mac OS X 10.5.
[User Picture]From: sbp
2009-07-14 05:02 pm (UTC)

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Opera/Tiger is fine.
[User Picture]From: tomfinnie
2009-07-14 05:18 pm (UTC)

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Have you tried running Firefox in safe mode, which disables extensions etc? If that doesn't work, have you perchance applied any tweaks in about:config such as these.

As a last resort, you could try backing up and deleting your Firefox profile
[User Picture]From: nou
2009-07-14 05:29 pm (UTC)

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Thanks for the suggestions — it has the same problem in safe mode. I've certainly done some stuff in about:config, but I can't remember what.

This would be so much easier if I could talk to someone on the other side... I do vaguely know one person who works for them but I haven't been able to get hold of her.
[User Picture]From: professorb
2009-07-14 05:31 pm (UTC)

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Try changing the user agent string in about:config and see if that triggers it.
[User Picture]From: nou
2009-07-14 05:36 pm (UTC)

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Thanks for the idea — makes no difference, alas. I changed it to the same thing my Safari uses, but it showed exactly the same problem.
[User Picture]From: gerald_duck
2009-07-14 05:53 pm (UTC)

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I can see their site OK using Firefox 3.0.9 under Windows from behind a corporate firewall, or lynx under Linux from a colocated host.

You don't say where Webknight is running. Finding that out would presumably give a big clue as to whether the issue is on your system, at your ISP or at London Eating.

Is your Firefox configured to refuse cookies, ask for peculiar language options or anything else out of the ordinary? (That having been said, I refused their cookie when I browsed them using lynx just then, and it still worked OK.)
[User Picture]From: nou
2009-07-14 05:59 pm (UTC)

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I'm afraid I have no idea where Webknight is running, though it's a good question; I'd assumed it was running on London Eating's servers. The entire source of the page returned to me is here; it gives no clues.

I can't think of anything unusual about my Firefox config; I do run Adblock and Flashblock, but the problem still shows up in safe mode as mentioned above.
[User Picture]From: gerald_duck
2009-07-14 06:26 pm (UTC)

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I just tried wget -s to view the headers, but promptly realised it's not much good when wget doesn't exhibit the problem. D'oh!

There ought to be a way from within Firefox to view the HTTP headers associated with the WebKnight error, but there seems not to be. The "LiveHTTPHeaders" plugin might be informative, but I've never tried it so can't recommend it and don't want to be held responsible if it eats your computer…
[User Picture]From: nou
2009-07-16 10:48 am (UTC)

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I went for the simpler method of taking my laptop around to a friend's house — different ISP, same problem.

However, London Eating have now finally got in touch with me[0], so maybe we can resolve it that way.

[0] Apparently random posting on the internet is more effective than filling in feedback forms.
From: (Anonymous)
2009-07-15 09:54 am (UTC)

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Works fine for me, using a variety of Firefox versions on OSX, WinXP, Ubuntu.

Maybe the RefControl extension for Firefox?

-dpv
[User Picture]From: thewickermanuk
2009-07-15 01:21 am (UTC)

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I can browse the site without problems on Firefox.